Wildfire Engineers Calc Support

Wildfire Engineers Calc is a field planning aid for wildland apparatus engineers. We can help with calculator behavior, subscription access, map elevation lookups, and feedback about the iOS app.

Email support

When you contact us

Please include the calculator or tab involved, the inputs you used, the result you expected, and your iPhone model/iOS version if relevant. Please do not include incident-sensitive information or personal data. You can attach a screenshot through the in-app Contact tab when it helps explain the issue.

Subscription access

If you purchased access and the app shows a paywall, use the app’s Restore Access option or contact support from the email associated with your purchase. Never send payment-card details by email.

Documentation

For calculator inputs, outputs, hose coefficients, unit conversions, and relay-planning guidance, read the colorised Wildland Engineers Calc iOS and Android user manual or download its PDF.

For aerial fire and aircraft inputs, dashboard results and coverage-level checks, read the FireBridge Calc NO MATH user guide or download its PDF. This public-facing guide explains use and interpretation without disclosing proprietary arithmetic or methodologies.

Response time

Support is handled by the developer. We review incoming requests as promptly as possible; urgent operational decisions should always follow your agency’s current procedures and field verification.